By: Bonita

Bonita — Fri, 11 Mar 2022 15:51:10 +0000

I placed an order with a merchant using Zip. I placed the order on 2.26.22 with the first payment of $49.99. 1 week later on 3.5.22 my bank account showed 3 charges of $50.00 each from Zip. The next charge was supposed to me 3.11.22. I called the number that was showed up with the charges, it was the Quadpay’s old number. I call the number given on the recording, I was told that all 3 charges were made manually, and because they were manual, there is nothing that Zip can do about it. All 3 charges were made at 12.16 am on 3.5.22. I stated that they could not have been made manually because I have never set up an account with them to manage the payments. I asked if she was able to give me the email address they had attached to the account, but she was not allowed to give it to me. She stated that I could set up the account so that I can see the email address. I downloaded the Zip app, after putting in the verification code that was sent to my phone I got “Something went wrong” error. I tried to set it up via the computer and got the same error. Looks to me like this is what Zip does for whatever reason. They lie to the consumer when a call is made about the payments coming through too early. How can I make manual payments when an account had not be set up by me?

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By: Bonita